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We do our best to ensure all of our customers enjoy a happy shopping experience with Jean Scene however occasionally you may need to return an item.

If a full refund is required the order must be then returned to us within ninety (90) days, however you will be responsible for the cost of returns the item(s) to us.

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product. The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

Personalised items including altered jeans are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

For more information, view our full Returns and Exchanges information.