If you don’t find the answer to your question below, please contact customer services on +44 (0)1902587500 were open Monday - Friday 9am -5pm. Outside office hours please use our contact us page.
How can I pay?
We accept any major credit or debit card, we also accept payment by PayPal. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer.
I’m having technical issues.
If you're having problems accessing our website, we suggest that you have the latest version of your operating system provider e.g. Windows, OSX etc If you’re still having problems, contact us and include as much detail as you can about the issue.
Can I amend my order?
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
My order has not arrived yet
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:
- Checking the tracking link via your confirmation email to view the up to date tracking.
- Checking with your neighbours to see if they have accepted the parcel on your behalf.
- Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
If you still can't find your parcel contact us.
I have received a faulty item
We want to sort out any issues with faulty items straightaway. Please contact us. We'll get back to you within 4 hours and try to resolve it for you as quickly as we can.
I have received an incorrect item in my order
We want to sort out any issues with incorrect items straightaway. Please contact us. We'll get back to you within 4 hours and try to resolve it for you as quickly as we can.
How do I return something to you?
We want to give you a hassle-free way to return anything, so you can return any item to us within 30 days of receiving your original order, including sale items. Want to return something? No problem, all we ask is that you make sure we know the order number your return relates to, your details and whether you want a refund or to change it for another size, colour or item. We can’t do this without these details, so make sure the returns form is filled out and placed in your returns parcel.
Our returns address is:
39-40 Bloomsbury Street