Delivery & Returns

Delivery

Royal Mail Tracked 48 - Place your order before 5pm Monday - Friday and receive your order within 2 to 3 days (excludes Sundays and Public/Bank Holidays). For only £1.99! If you spend £100 or over in one transaction the delivery is FREE.

Royal Mail Tracked 24 - Place your order before 5pm Monday - Friday and receive your order within 1 to 2 days (excludes Sundays and Public/Bank Holidays). For only £4.99!

Royal Mail Special Delivery - Place your order before 5pm Monday - Friday and receive your order the very next day (excludes Sundays and Public/Bank Holidays). For only £6.99!

Europe & Rest of the World - The actual delivery charges will be calculated for you on the checkout pages prior to acceptance of your order.

Returns

Extended Christmas returns policy. Our extended Christmas returns policy is valid from 11th November 2017. This means that you can now return online purchases up until 13th January 2018. Normal exclusions apply.

We do our best to ensure all of our customers enjoy a happy shopping experience with Jean Scene however occasionally you may need to return an item. To return an item(s) firstly complete the returns section on your invoice and return it with your goods to:

Jean Scene,
Arjan House,
39-40 Bloomsbury Street,
Wolverhampton,
West Midlands.
WV2 4BS.

We would recommend that you return your item(s) via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, we are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a full refund including the original delivery costs* is required the order must be then returned to us within thirty (30) days, however you will be responsible for the cost of returns the item(s) to us.

The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

*Royal Mail Tracked 24 & Special Delivery fees are non refundable.

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