Delivery & Returns

UK & International Delivery

Orders placed before 5pm (GMT) Monday - Friday (excluding UK bank holiday) are despatched on the same day, all other orders are despatched on the next working day. For next day delivery services you will need to place your order by 5 pm (GMT), Monday to Friday (excluding UK bank holiday).

  • Royal Mail Tracked 48 £0.00 per order - 48 hour tracked delivery service which includes Saturday delivery.
  • Royal Mail Tracked 24 £3.00 per order - 24 hour tracked delivery service (none guaranteed) which includes Saturday delivery.
  • Royal Mail Special Delivery Next Day By 1pm £6.95 per order - 24 hour tracked delivery service (guaranteed) which includes Saturday delivery.
  • Royal Mail International Tracked £7.00 per order up to 2kg - 5-7 working day delivery service.

Returns

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.

Items should wherever possible be returned in their original packaging with any enclosed documentation. It is very important when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you require.

Item condition policy for returns.

You must return an item in the same condition as it was received. You must also include, in the same condition as it was received:

• All packaging such as boxes, bags, and tags

Items specified as "new with tags" must be unwashed, unworn, with original tags intact, and in original packaging.
Other new items must be unwashed and unworn. Items that aren't in the condition in which they were received, including signs of wear or alteration, can't be returned.

Please note, for hygiene reasons we cannot offer refunds on underwear, swimwear or cosmetics (including fragrance) if they have been used, opened or the packaging is damaged. This does not affect your statutory rights.

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